Predicated on an old OnlyFans worker just who expected to keep anonymous while they dreaded retaliation, specific ex lover-team still had usage of Zendesk, a well-known customer support app used by lots of people plus OnlyFans, to trace and you can answer customer care entry, long afterwards making the company. OnlyFans spends Zendesk to resolve both profiles whom article stuff and people who only pay to access one to articles. Motherboard was able to corroborate it with well over that former employee’s accessibility. 

According to provider and you can OnlyFans profiles which spoke in order to Motherboard, based on exactly what a user is seeking advice about, support tickets get consist of its bank card pointers, drivers’ certificates, passports, complete brands, tackles, bank statements, just how much he’s got attained to your OnlyFans otherwise spent, Learn The Consumer (KYC) selfies where in fact the writer supports a keen ID next to the deal with to have verification, and you will design release variations.    

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